Return & Refund Policy

At cytse, we are committed to providing you with a satisfying shopping experience. If you are not entirely pleased with your purchase, we offer a comprehensive Returns and Refunds Policy to address your concerns.

30-Day Return Period: We provide a 30-day window for you to request a return from the date you receive your order. During this time, you can decide to return the item(s) for a refund or exchange.

Eligibility Criteria: To be eligible for a return, the item(s) must be in their original condition, unused, and in the same packaging as you received them. 

Return Process: To initiate a return, please follow these steps:

1. Contact our customer support team at support@cytse.shop
2. Carefully pack the item(s) you wish to return, including the RA number on the package.
3. Ship the package to the address provided by our customer support team.

Return Shipping Costs: The shipping costs for returning an item are the responsibility of the customer, unless the return is due to a mistake on our part or a defective product. In such cases, we will provide you with a prepaid shipping label.

Refund Process: We receive your returned item and inspect it, and if it meets our refund requirements, we will refund the item within 12 hours and send the refund certificate to your email.

Refunds will be made using the same payment method used for your original purchase.

Depending on your payment provider, the refund time varies, please contact your payment provider for consultation.

If you have any questions, please contact us.

Exchanges: If you wish to exchange an item for a different size, color, or style, please indicate your preference during the return process. We will do our best to accommodate your request, subject to availability.

Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer support team within 7 days of receiving your order. We will provide guidance on how to return the item and will offer a replacement or refund, including return shipping costs.

About handling fees：We will not charge any return handling fees and re-listing fees, and we will not charge any refund handling fees and re-listing fees.

Contact Us: If you have any questions or concerns about our Returns and Refunds Policy, please reach out to our customer support team at support@cytse.shop We are here to assist you and ensure your satisfaction.

Thank you for shopping with us!

If you have any problems, what should you do?
Please contact us for better advice.

Email: support@cytse.shop

Phone: +1 313-544-6952

Our hours:

Monday – Friday from 9:00 AM to 5:00 PM (GMT-8)